Reach out to the customer who wrote the negative review and, if appropriate, politely ask them to remove or update it - only that user has the power to change or delete their review. There are some proactive approaches that can help to reduce the impact of negative reviews. Sometimes an owner might disagree with the content of a review as it might be a little misleading or detrimental to a property’s reputation. Since one has no control over the negative reviews posted by the users, you have to opt for a viable solution. What else can you do to mitigate the impact of negative reviews? Guests who think they’ve made a mistake while reviewing and wish to edit their reviews must contact the website’s technical support team to request a new review link. ![]() Aside from this, doesn’t allow guests to automatically edit their reviews once posted. Can I edit my review on Booking?īusiness account owners can’t edit guest reviews. They'll be able to help guide you through the process. To request the removal of a review, inform via Inbox on your extranet with 'Guest Reviews' as the subject title. Keep in mind, however, that the score will be approved for publication. You also have the right to ask to remove a review if you believe that it violates any of these guidelines.
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